Nordic Care customer privacy notice

Registered name: Nordic Care Services Limited

We collect only the basic personal details required to process your order. We will not release your name, address, email address or any other information about our customers to any outside party. We will not trade, resell, sell, or redistribute information that you provide to us, to any other companies, organisations or individuals.

This privacy notice tells you what to expect us to do with your personal information.

  1. Contact details
  2. What information we collect, use, and why
  3. Lawful basis and data protection rights
  4. Where we get personal information from
  5. How long we keep information
  6. Who we share information with
  7. Cookies
  8. Other websites
  9. Changes to our Privacy Policy
  10. Security
  11. How to complain

1. Contact details

Post: Nordic Care Services Ltd, Unit 7, Tafarnaubach Industrial Estate, Tafarnaubach, TREDEGAR, Gwent, NP22 3AA, GB

Telephone: 01495 723201

Email: sa***@***********co.uk

2. What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

  • Names and contact details
  • Addresses
  • Purchase or account history
  • Payment details (including card or bank information for transfers)
  • Health information (including health conditions)
  • Website user information (including user journeys and cookie tracking)

3. Lawful basis and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful basis for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

  • Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
  • Our legal basis for this data processing is our legitimate interest in requesting feedback to improve our products and services. We’re committed to providing the best possible customer experience, and feedback is crucial for us to do that. Customer responses help us understand customer’s needs and expectations, allowing us to make strategic decisions and improvements about our products and services.

4. Where we get personal information from

  • Directly from you

5. How long we keep information

GDPR and the ICO require our business to only keep information for as long as it is practical. Therefore, we will only retain your Personal Data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.

6. Who we share information with

Data processors – Feefo

This data processor does the following activities for us: We share customers’ names, email addresses, and details of the product/service purchased (as obtained during the order process) with Feefo. Feefo will then send customers an email on our behalf, inviting them to provide feedback on their purchase. Our legal basis for this data processing is our legitimate interest in requesting feedback to improve our products and services.

7. Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

For further information visit www.aboutcookies.org or www.allaboutcookies.org.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

Cookie Name Cookie Description

FORM_KEY Stores randomly generated key used to prevent forged requests.

PHPSESSID Your session ID on the server.

GUEST-VIEW Allows guests to view and edit their orders.

PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history, if you have asked for this.

STF Information on products you have emailed to friends.

STORE The store view or language you have selected.

USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.

MAGE-CACHE-SESSID Facilitates caching of content on the browser to make pages load faster.

MAGE-CACHE-STORAGE Facilitates caching of content on the browser to make pages load faster.

MAGE-CACHE-STORAGE-SECTION-INVALIDATION Facilitates caching of content on the browser to make pages load faster.

MAGE-CACHE-TIMEOUT Facilitates caching of content on the browser to make pages load faster.

SECTION-DATA-IDS Facilitates caching of content on the browser to make pages load faster.

PRIVATE_CONTENT_VERSION Facilitates caching of content on the browser to make pages load faster.

X-MAGENTO-VARY Facilitates caching of content on the server to make pages load faster.

MAGE-TRANSLATION-FILE-VERSION Facilitates translation of content to other languages.

MAGE-TRANSLATION-STORAGE Facilitates translation of content to other languages.

8. Other websites

Our website contains links to other websites. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

9. Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page.

10. Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

11. How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated 11th September 2024